ITIL Foundation v4 [Edmonton Nov 4-5 2019]

CountyCanada @ (CA)
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Canada @ (CA)
Tel 2019-11-04
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 Information Technology Infrastructure Library (ITIL®) is a widely-adopted body of knowledge and global best practice framework for service management. ITIL v4 has evolved from the current version (ITIL v3) by re-shaping much of the established IT service management (ITSM) practices in the wider context of customer experience, value streams, and digital transformation, and embracing new ways of working such as lean, agile, and DevOps. ITIL v4 provides the guidance organizations need to address new service management challenges using modern technologies. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. This 2-day session will familizarize participants with the first ITIL v4 publication and the latest evolution of the most widely-adopted guidance for ITSM worldwide.

Participants are required to write the ITIL 4 Foundation Exam at the end of the course. The exam consists of 40 multiple choice questions, with a passing score of 26, equating to 65%. Read the full course description here Instructor: Sola Oduko is a Senior Consultant with Procept Associates Ltd and has extensive consulting and training experience in service management, project management, business analysis, business continuity management, enterprise architecture, IT governance and international standards (including ISO 9001, ISO 14001, ISO 20000-1, ISO 22000, ISO 22301, ISO 27001, ISO 31000, etc.). As a leading Service Management Practitioner, Sola has over 15 years’ comprehensive experience managing the design and implementation of IT service management processes and ISO 20000-1, based on 2011 ITIL Service Lifecycle Publications and Control Objectives for Information and Related Technologies (COBIT).
Sola was also responsible for the assessment, design, and implementation of service management processes, as well as, software selection and implementation of service management software including Remedy, Footprints, Peregrine, GoTo Assist, ServiceNow, and Open Ticketing and Reporting System (OTRS) in government, financial institutions, post-secondary institutions, oil and gas, audit and advisory, food and beverage, and management consulting sectors. Read Sola's full bio here

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